Refund policy

Return Policy for Divine Mind

At Divine Mind, we are committed to ensuring the satisfaction of our customers. We understand that sometimes a product may not be what you expected. Therefore, we offer a straightforward return policy for your convenience.

Return Period:

  • 30-Day Return Policy: You can return any product purchased from Divine Mind within 30 days of the delivery date.


Conditions for Return

  • Condition of the Product: To be eligible for a return, the item must be unused and in the same condition that you received it. It must also be in the original packaging. Opened or used products cannot be returned due to health and safety reasons.

  • Proof of Purchase: Please keep your receipt or proof of purchase. We require this for all returns.


Return Process

  • Contact Us: To initiate a return, please contact our customer service team at support@divinemind.shop, and we will provide you with further instructions on how to proceed.
  • Return Shipping: We offer free return shipping for all our products. Once your return request is processed, we will send you a return shipping label.
  • Packaging the Product: Securely pack the items in the original packaging and include any accessories or documentation that came with the product.
  • Shipping the Product: Attach the provided return shipping label to the package and send it back to us using the designated carrier.


Refunds

  • Upon receiving and inspecting the returned item, we will send you an email to notify you that we have received your returned item and whether your refund has been approved.

  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7 days.


Exclusions

  • Please note that certain types of items cannot be returned, such as custom-made products or special orders. Additionally, we do not accept returns for hazardous materials, flammable liquids, or gases.

Questions

If you have any questions or concerns about your return, please contact us at support@divinemind.shop.


Thank you for shopping with Divine Mind.